Gatwicker Man
The Eugene World Tour marches on, like some unstoppable... something or other. Typing this from the Departure terminal at London Gatwick airport. Woke up at 3:30am this morning to get to Copenhagen airport, and yes, waking up at 3:30am is as bad as it sounds.
Our next flight is on RyanAir. Don't know if you've heard of it, but it's a really successful European no-frills airline - similar to Southwest Airlines - but more cheap in every sense. And while their cheap no-frills fares have made them popular, they've suffered lawsuits and terrible publicity from their legendarily poor customer service. And being the adventurous type - AND a big fan of cheap - I decided to try booking a flight with them.
Tried to check-in for our flight, but the nice lady behind the RyanAir desk said that we were too early and asked if we could come back in 30 minutes. So we returned half an hour later... and the desk was CLOSED. About twenty minutes later, the most SURLY CUSTOMER SERVICE REP got behind the desk. She was muscular, mean, with a strong chiseled jaw and neck - and just a hint of an Irish brogue. She got into it with the customer in front of us, then lost her temper with some woman who made the mistake to ask her for directions. After getting my boarding passes from her, the security and customs people seemed like little sweethearts.
So I salute you, RyanAir. Home of the most scary ladies in the airline business. March on, you terrifying intimidating customer service reps.
Our next flight is on RyanAir. Don't know if you've heard of it, but it's a really successful European no-frills airline - similar to Southwest Airlines - but more cheap in every sense. And while their cheap no-frills fares have made them popular, they've suffered lawsuits and terrible publicity from their legendarily poor customer service. And being the adventurous type - AND a big fan of cheap - I decided to try booking a flight with them.
Tried to check-in for our flight, but the nice lady behind the RyanAir desk said that we were too early and asked if we could come back in 30 minutes. So we returned half an hour later... and the desk was CLOSED. About twenty minutes later, the most SURLY CUSTOMER SERVICE REP got behind the desk. She was muscular, mean, with a strong chiseled jaw and neck - and just a hint of an Irish brogue. She got into it with the customer in front of us, then lost her temper with some woman who made the mistake to ask her for directions. After getting my boarding passes from her, the security and customs people seemed like little sweethearts.
So I salute you, RyanAir. Home of the most scary ladies in the airline business. March on, you terrifying intimidating customer service reps.
posted by Eugene at 3:24 AM
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